ITSM Novice is a place for people to come who are new to IT Service Management, (ITSM) and are wondering how and where to begin their journey. It is a community of individuals who have the experience, expertise and are dedicated to help you as you move forward. So if your boss comes back from a conference with a new way to manage IT, or your new CIO is bringing in a new management methodology and your wondering where to start? We believe we can help. We have all been where you are today and have had many of the same questions you are now asking yourself.

So what exactly is ITSM. The definition in Wikipedia is “ITSM is the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.”  ITSM is made up of multiple best practices frameworks  such as ITIL, COBIT, and ISO 9001. ISO 20000 is the standard that measures an organization compliance with the ITSM principles. In the coming weeks will talk more in-depth about these frameworks and the foundation they set for ITSM.

So thank you for visiting us today and we look forward to your opinions, questions, and your involvement at ITSM Novice.